BPO/Call Center Services

Keeping pace with the speed of business means that executives never have enough time. While most choose to focus on strategic areas, ASsK BPO/Call Centre provide benefits to your business in many ways like:

Details of our inbound/outbound call centre

ASsK Strengths

ASsK Infrastructure

Your Benefits

 

High quality output

 

Cost competitiveness,

 

Abundance of intellectual capital

 

Effective turn-around-time

 

Efficient co-ordination and support

 

Updated knowledge

 

Highly Confidential

 

Flexibility

 

A web enabled High End CRM

 

Multimedia / SMS / Email enabled

 

24x7x365 Operations

 

Quality Management Systems in place

 

Multilingual Call Executives

 

Inbuilt Quality and Training in service delivery process

 

Fully automated call centre

 

Pan India Toll Free number

 

Recording facility

 

TAT is implemented and followed through

 

Process & Call flow is set

 

Customer queries are handled professionally

 

No drop of calls

 

Customer grievances are addressed with empathy

 

Excellent Data Management (for future retrievals)

 

Strong motivated team players

 

Reduced Attrition Level among call executives

 

 

Our current Operations
• Pre-Sales Enquiry Handling
• Post Sales Enquiry Handling
• Handling SMS Enquiries
• Post Sales & General Customer Grievances
• Improve the TAT of responses
• C-SATS
• Customer Retention

Our Valuable Process
• Strategic analysis of the existing call centre operations
• Will record all the observations and report Process & Call Flow)
• Highlight the area of improvisation
• Will suggest the requirement of new technology where ever required
• Implement new technical processes
• Training where ever & whenever required (script)
• Monitoring the entire operations (Ensuring no deviations in the process)
• Implementing the reporting strategy as per clients requisites
• Team building
• Recruitment
• Design an action plan for achieving targets
• Daily interaction with the team and addressing grievances